University of Maryland Rehabilitation & Orthopaedic Institute
410-448-2500 or 1-888-453-7626

Patients and Visitors

Services Available at UM Rehabilitation & Orthopaedic Institute

To learn more, select from the following menu or simply scroll down the page.

ATM

An ATM is located in the main lobby of the hospital.

top

Barber/Beautician

UM Rehabilitation & Orthopaedic Institute offers a list of licensed hair care individuals who will provide services during your hospital stay. All barbers/beauticians listed set their own appointment times and fees for service. Please call them directly to schedule an appointment and/or to inquire about services and fees. Each nursing unit has a current list at the reception desk.

top

CaringBridge

CaringBridge

UM Rehabilitation & Orthopaedic Institute Orthopaedics and Rehabiliation is an official sponsor of CaringBridge, an Internet service developed to help patients and their families stay connected with loved ones during medical treatment. CaringBridge is a free, easy-to-use Internet service developed to keep friends and family informed during challenging or stressful times. Learn more about CareBridge.

top

Chapel/Clergy

The hospital chapel is open 24 hours a day for you, your family and visitors. It is located on the Terrace Level of the hospital. There is both a nondenominational service and a Catholic communion service every Sunday. If you would like a chaplain of a certain faith to visit you, please ask your nurse.

top

Dental Suite

Our dental suite, which is unique among rehabilitation hospitals, provides a variety of services to patients, which include evaluation, hygiene, restoration, prosthetics, endodontics and oral surgery. If you are an outpatient, you may call and make an appointment for dental services at 410-448-6290.

top

Eating Facilities/Cafeteria

UM Rehabilitation & Orthopaedic Institute has several dining areas for patients and their families. If you are at UM Rehabilitation & Orthopaedic Institute for rehabilitation, you will eat most of your meals in the dining room or in your room on the unit. Sometimes there are situations that may require you to have in-room service. If you are at UM Rehabilitation & Orthopaedic Institute for surgery, you will receive your meals in your room. If you have dietary or meal concerns, contact your nurse.

Our cafeteria is open for breakfast, lunch and dinner. It offers a variety of meal choices.

Cafeteria Hours (Monday Through Friday)
6:30 - 9:30 a.m. Breakfast:
9:30 - 10:15 a.m. Continental Breakfast
11 a.m. - 2:30 p.m. Lunch
3 - 4 p.m. Snacks and Lite Fare
4 - 6:30 p.m. Dinner
top

Educational Programs

A variety of educational programs are open to patients and families. Your team will invite you to programs that may be of interest to you. Please ask for information about in-house activities at any time.

top

Fire Alarms

Regular fire/disaster drills keep our staff skilled in safety procedures. If you hear a fire alarm, you may be asked to return to your room and the door will be closed. Your visitors should stay with you. Never use the elevators during a fire drill. If you are in a therapy area, follow the instructions of staff in that area.Visitors who are in the lobby will be asked to remain there until the end of the drill.

top

Healing Garden

The Healing Garden provides a unique environment for patients, families, staff and visitors. Utilizing the harmonious balance between body and mind, the garden has been designed to stimulate one’s visual, auditory and olfactory senses through the choice of plants, sound and color. Various ground patterns and textures are incorporated to challenge mobility skills and prepare for community reintegration. Please ask a staff member for directions to the garden.

top

Hearing-Impaired Services

We have TTY (text telephone for the deaf ) equipment available for your use. Please ask your nurse or speech therapist and they will be happy to provide a TTY. Maryland Relay may be accessed by dialing 1-800-735-2258.

top

Illegal Substances/Alcohol

Alcohol and illegal substances are not allowed in the building or on hospital grounds. Use of alcohol or illegal substances on UM Rehabilitation & Orthopaedic Institute property can result in legal action or immediate discharge.

top

Imaging Center

A CT scan is located on the campus of UM Rehabilitation & Orthopaedic Institute and can be utilized for inpatients as well as outpatients.

top

Insurance Coverage

Private insurance, Medicaid and managed care benefits will be verified prior to admission, and prior authorization for admission will be obtained. This is not a guarantee of payment. If you need help understanding your insurance coverage or health plan, start with your insurance company or health benefits manager. If you do not have health coverage, we will try to help you and your family find financial resources or make other arrangements.

We need your help with collecting information and other requirements to obtain coverage or assistance. Our staff members will file claims for you with health care insurers or other programs, such as Medicare and Medicaid. They will also help your physician with necessary documentation or hospital bills and insurance coverage. If you have questions about your bill, contact a Patient Financial Services’ customer service representative at 410-821-4140.

top

Integrated Medicine

Physicians trained in both conventional and complementary medicine work with skilled complementary practitioners to offer individualized care and treatment options. Services offered include acupuncture, yoga, mindfulness based stress reduction (MBSR), nutrition counseling, craniosacral therapy, hormone and herbal counseling and healthy aging consultations. Please call 410-448-6361 for additional information or to schedule an appointment. Our web site is www.compmed.umm.edu.

top

Intensive Care Unit/Intermediate Care Unit

UM Rehabilitation & Orthopaedic Institute offers a higher-level intensity unit for those patients who require mechanical ventilation or temporary hemodynamic monitoring. This unit is staffed by fellowship-trained intensivists, critical care nurses and a critical care physician assistant. Twenty-four hour coverage is managed by a physician on site.

In the event that you or your family member requires transfer to a tertiary care center due to worsening medical status, the staff, in consultation with your attending physician, will arrange for transport. Our intention is to accept you back to our unit for transition to rehabilitation once medically suitable.

top

Interpreter Services

A language or sign language interpreter will be provided based on patient need.

top

Joint Replacement Class

UM Rehabilitation & Orthopaedic Institute offers a weekly class for patients who are to undergo hip or knee replacement surgery. This class is presented by the Total Joint Coordinator (clinical nurse specialist), physical therapists, occupational therapists and case managers. For further questions call 410-448-6479.

top

Laundry

Families are encouraged to label all patients’ clothing and take items home for laundering. If this is not possible, free washers and dryers are available for patient and family use on each floor in the rehab center. You will need to bring detergent.

top

Mail

Your mail will be delivered to your room. After your discharge, we will send mail to your home. A mailbox is conveniently located in the hospital’s main entrance for outgoing mail.

top

Meals

Menus are carefully planned by dietitians. They offer you a selection of appetizers, entrees, vegetables, beverages and desserts at each meal. We also have a special menu for children. The menus follow a three-week cycle, for greater variety. You may order guest trays for your visitors for a fee. Let us know how you like the meals we serve. Thanks to our menu review process, we are always changing our menus to please our patients. Our dietitians and food managers can be reached any time at 410-448-6422 to answer your questions. Patients often inquire about receiving food from the cafeteria. Any patient may come to the cafeteria to purchase food, but cafeteria food is not made available to patients through the patient meal program.

top

Medications

No medication (including vitamins and supplements) is to be kept at the bedside unless specifically ordered by your UM Rehabilitation & Orthopaedic Institute physician. All medications are issued by the hospital pharmacy and administered by the nurse. Unless you have been specifically told otherwise, send all medications home with your family.

top

Outpatient Therapy

UM Rehabilitation & Orthopaedic Institute has multiple outpatient therapy sites. These sites are located in Woodlawn and on the UM Rehabilitation & Orthopaedic Institute campus.

top

Pharmacy

UM Rehabilitation & Orthopaedic Institute has an on-site pharmacy that serves both employees and patients. On the day of discharge, you or a family member can stop by with your discharge prescriptions and have them filled before you leave. The pharmacy is open weekdays from 8:30 a.m. - 4:30 p.m. Please call 410-448-MEDS (6337).

Visit our Pharmacy Services page for more information.

top

Parking

Free parking is available for patients and visitors. Handicapped-accessible parking is located near the main entrance.

top

Personal Items and Valuables

If you are staying for any length of time, you may want to bring a few personal items from home (photographs, etc.). We cannot accept responsibility for these items, so please do not bring valuable things! Please label all personal items with your name or initials. You may want to keep a small amount of money to buy personal items and snacks.

top

Pool

UM Rehabilitation & Orthopaedic Institute has a large therapy pool with a pool side lift for those who need it. The pool is used by therapy teams to help patients who need aquatic therapy or other fitness and recreation programs.

top

Radiology Services

UM Rehabilitation & Orthopaedic Institute’s X-ray department, located next to Surgery, provides basic radiology services.

top

Security

We have security officers on duty 24 hours a day. If you would like a security officer to escort you to your car, please do not hesitate to request assistance.

top

Smoking

Because we are committed to a healthy environment for our patients, visitors and staff, UM Rehabilitation & Orthopaedic Institute is a smoke-free environment. Smoking is not allowed anywhere in the facility. Designated outdoor areas where smoking is permitted were available until 7/1/08 when the campus was designated “Smoke Free.”

top

Support Groups

Regular meetings of support groups (such as the Stroke Club and Brain Injury, Spinal Cord Injury, Amputee and other groups) give patients a chance to discuss common concerns and problems and look at possible resolutions or options. The Brain Injury Association of Maryland has its office at UM Rehabilitation & Orthopaedic Institute and is also a resource for patients and their families. If you would like to participate or want to know more about the groups, please call the Coordinator of Customer/Community Service at 410-448-6748.

top

Surgical Services

Preadmission testing - Testing is required for surgery and can be arranged at UM Rehabilitation & Orthopaedic Institute or with your surgeon’s office prior to surgery. If you have any questions, please call 410-448-6719 and ask for the registration nurse.

top

Telephone

Local telephone service is free for all UM Rehabilitation & Orthopaedic Institute patients. You may bill longdistance calls to your own telephone calling card. If you have any trouble with your telephone service, please call the UM Rehabilitation & Orthopaedic Institute operator (dial 0). If you need TTY (text telephone for the deaf) equipment, please speak with your nurse, speech therapist or case manager. Pay phones are located off the Grand Hall and on the Terrace Level near the conference center.

top

Television

Each patient is provided with free cable television service.

top

Tutoring/School

If you are 17 or younger, you must, by law, keep up with your schoolwork. A teacher from your school system may be provided to work with you. Discuss this with your case manager.

top

Vending Area

Located inside the dining area, vending machines offer drinks and snacks. This area is open 24 hours a day.

top

Visiting Hours

Please visit our Visiting Hours page to learn more about UM Rehabilitation & Orthopaedic Institute's visiting hours and policies.